Full Issue:I decrease behind on my financial XX/XX/XXXX and you will called Quality on XX/XX/XXXX to discuss what my alternatives was to get rid of the brand new default. For each XXXX ( personnel id XXXX ), I am able to offer my forbearance or submit an application for losses minimization and you may she’d post papers back at my domestic. For the XX/XX/XXXX XXXX ( employee id XXXX ) reported that my deferment agreement try owed back by the XX/XX/XXXX with a home loan commission due XX/XX/XXXX. I never received it arrangement neither did I receive any cellular phone calls from the a possible deferment. On the XX/XX/XXXX, XXXX ( personnel id XXXX ), stated that if i is actually unable to generate a payment following I’d have to apply for losses minimization. I advised XXXX all of our hardship could be solved therefore we you can expect to resume costs XX/XX/XXXX but XXXX said that was not an option thus i recorded go right here my personal documents into XX/XX/XXXX. With the XX/XX/XXXX a letter is actually mailed saying my request direction are rejected because of myself not accepting brand new deferment alternative. My mortgage company pushed me personally in to plans that i cannot conform to, pushing me to make an application for a choice simply to become refused. You will find merely used this new classes off my personal mortgage lender and you will commonly now be left homeless.
Complaint Information:
In order to have the offer complete we wanted to At the period we were incapable of make path money.
Since that time our condition has evolved you want to just take Caliber upon the offer. Given that we can pay for they Quality wants to do a ( DIL ). Indeed all of the Quality has only already been in search of performing a DIL consistently now. We were very surprised whenever Quality provided united states the loan Modification. Pleasantly surprised. Given that we could pay for they we believe they do not need us to Modify the financing. We feel the borrowed funds modification bring by the Caliber try a phony give they know we are able to perhaps not pay the payments within time so they really provided it to all of us. Now that we could manage they they don’t give it in order to all of us. We believe Quality is really about realtor industry perhaps not the borrowed funds business. They normally use the latest ( DIL ) to build up qualities next offer the newest on the sibling team the latest XXXX XXXX XXXX at a discount then Trust resells it in the a return. We think the newest Provided makes whole to help you Caliber towards the losings towards loan and are also tearing of income tax Payer towards a primary League level. You should have a look at it.
Ailment Facts:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.
