Complete Complaint:We decrease at the rear of to my financial XX/XX/XXXX and you can called Caliber for the XX/XX/XXXX to go over exactly what my personal choices was to dump the brand new default. For each XXXX ( worker id XXXX ), I will expand my personal forbearance otherwise make an application for losses minimization and she would mail papers to my household. Into the XX/XX/XXXX XXXX ( staff member id XXXX ) stated that my personal deferment arrangement is owed right back because of the XX/XX/XXXX having a home loan commission due XX/XX/XXXX. I never ever gotten this contract nor performed I receive any cell phone phone calls on a possible deferment. Into XX/XX/XXXX, XXXX ( employee id XXXX ), reported that easily is not able to build an installment next I’d need to get loss mitigation. We advised XXXX our hardship might possibly be resolved therefore we you can expect to resume repayments XX/XX/XXXX however, XXXX said that wasn’t an alternative and so i filed my papers to your XX/XX/XXXX. To the XX/XX/XXXX a letter try mailed stating my personal ask for direction is rejected due to me not acknowledging the fresh deferment alternative. My personal mortgage lender forced myself in to an idea which i couldn’t adhere to, pushing us to apply for an alternative merely to be refuted. I’ve simply observed new education off my personal mortgage company and you will usually today be left homeless.
Criticism Information:
In order to have the deal accomplished i needed to At that point we were struggling to result in the path repayments.
Subsequently our very own disease has changed you want to capture Quality on the deal. Given that we are able to afford it Caliber desires create good ( DIL ). Indeed most of the Quality only has been looking starting a DIL consistently now. We were really amazed when Caliber considering us the mortgage Modification. Amazed. Now that we are able to manage they we think they don’t really need me to Modify the loan. We feel the mortgage modification provide of the Quality try a fake bring they know we could not afford the repayments in the date so they really given it so you’re able to all of us. Now that we could pay for it they don’t give it to united states. We believe Quality is truly throughout the real estate business perhaps not the mortgage team. They use the ( DIL ) to accumulate qualities after that sell the latest on their sis team the new XXXX XXXX XXXX for a cheap price then Faith resells it from the a profit. We think this new Provided helps make entire so you’re able to Caliber to the losings toward mortgage and are usually tearing of tax Payer into the a primary Category peak. You must check out the which.
Grievance Information:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared americash loans Weogufka to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.
